Guarantee

 

We guarantee that the product will arrive in good condition or we will return the full purchase price of the product, not including shipping.

Orders will be sent via standard mail, priority or express per customer choice. For package sent via priority, express or will have extra charges for S/H. These charges will be billed to you. Confirmation of those charges will be sent via e-mail. Read on Shipping Charges for more detail. Some item will require insurance to be added to the total price.

 

Return Policy

 

You may return an item for refund or replacement within 30 days of the shipment date. Shipping and handling charges are non-refundable. All returns must be accompanied by the packing slip and the original packing box and gift box. No refund will be given if not packed in the original  box received. When you return an item, follow the instructions on the packing slip, and most importantly, please indicate the reason for the return. You may want to insure your return; we cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement.

 

Your packing slip will indicate where you need to send your return. In general, though, you may return merchandise to:

14827 ByPass Point, San Antonio, Tx. 78247

 

If you have any questions regarding your order, please feel free to contact us at:

www.mariasilverbutterfly@mariasilverbutterfly.com

Back Orders

 

We let you know if the item is in back order. Our merchandise is one of a kind and the most we carry is 10 items of one category. The categories of items with more than 5-10 items in stock are Earrings and Rings. 

 

Packing

 

All our jewelry arrive on beautiful free of charge gift boxes or pouches. The expensive jewelry arrive on gift boxes, less expensive jewelry like earrings 10-20.00 dollars value may arrive on georgeous floral or black velvet pouches.

 

Email Privacy Policy

We have created this email privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.

Why did you receive an email from us?

If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.

How we protect your privacy

We use security measures to protect against the loss, misuse and alteration of data used by our system.

Sharing and Usage

We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.

How can you stop receiving email from us?

 

Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email.

 

Customer Service